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  2. Frequently asked questions

Frequently asked questions

Frequently asked questions

Login

  • Can't log into clubware
  • Can't log into clubware since going live
  • Can't reset my password since going live

Access cards

  • Access card statuses
  • Access card not working after coming off suspension
  • Inactive members with active access cards

Memberships

  • How do I select dates using calendar drop downs?
  • What is a membership?
  • What is a membership plan?
  • What is a payment option?
  • How do I cancel a membership?
  • Which membership end date should I select?
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Transfers

  • Transferring members fail

Suspensions

  • How do I view suspensions?
  • How do I sync suspensions from the billing company?
  • How do I suspend a member?
  • How do I un-suspend a member?
  • Can a suspended membership be cancelled?

Arrivals

  • What is an arrival?
  • How do I view arrivals?
  • Why are times incorrect for arrivals?
  • What is the default time zone for arrivals?

Visits

  • What is a visit?
  • How do I view visits?
  • What is the default time zone for visits?

Staff, roles and permissions

  • What are permissions?
  • What is a role?
  • How do I change my role?
  • Who can allocate/change roles?
  • My staff member does not exist in Clubware
  • How do I remove staff members?

Classes

  • I can't remove a waitlist from an existing class
  • I can't see all of my classes

Payments

  • What are billing memberships?
  • What is an upfront payment?
  • Members paying overdues/arrears
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