Overview
This article guides you through the process of modifying a Suspension end date.
The article is divided into the following eight topics:
Prerequisites
Role
Scope
Rules
Use case
Navigation
Branch level
Modify a suspension end date
Prerequisites
Role
Your Role must have the Manage membership Permission.
Scope
You must have a Role within the Branch you wish to modify a Suspension end date.
Rules
The Suspension must be active. You cannot modify a Suspension that has not yet started or has ended.
A Suspension end date can be modified to a maximum of 12 months in the future.
For more information on Roles, click here.
For more information on Permission, click here.
Use case
Suspending a Membership enables you to park the Membership while a Member is unable to attend the gym regularly (i.e. they are going on holiday, or have fallen ill).
Suspending a Membership will extend the End date of a Term contract accordingly.
Navigation
Suspensions are modified at Branch level:
Branch level
To modify a Suspension end date:
Navigate to Branch level (dark coloured menu)
Select a Branch (optional)
Click on Members
Modify a suspension end date
To modify a Suspension end date:
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Select a Member from the Member list
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Select Memberships (above the Member profile)
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Select the Membership you wish to modify the Suspension end date
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Click on the three vertical dots
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Select Edit
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Select the new Membership resume date - the new Billing cycle date the Membership will resume
Note: Suspensions for billing Memberships must start on a Billing cycle date and end on a Billing cycle date. |
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Click Save
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