Remove a direct-debit membership

Overview

This article guides you through the process of removing a Membership from a Member
The article is divided into the following eight topics:

Prerequisites
   Role
   Scope
   Rules
Use case
Navigation
   Branch level
Remove a membership

 

Prerequisites

Role

Your Role must have the Manage membership Permission.

 

Scope

You must have a Role within the Branch you wish to remove a Membership.

 

Rules

Active Membership can be removed at any stage.
Memberships displaying DDR approved can be removed prior to the Membership Start date only.

You cannot end a Membership that displays or

Note: If a Membership displays  and the Membership Start date has already elapsed, the Direct Debit Request (DDR) can only be removed via the Billing company. Once the Billing company has removed the Direct Debit Request (DDR) the Membership will automatically expire in Clubware within the next 24 hours.

• Memberships displaying  never started, therefore, do not need to be removed
• Memberships displaying  must be un-suspended before they can be removed
• Memberships removed by the Billing company will display
• Memberships removed by Staff members will display

 

For more information on Roles, click here.
For more information on Permissions, click here.

 

Use case

Remove a Membership if you want to:

• Prevent a Member from accessing the gym
• Cancel a Membership for a Member

 

Navigation

Memberships can be removed at Branch level only:

 

Branch level

To remove a Membership:
Navigate to Branch level (dark coloured menu)
Select a Branch (optional)

Click on Members

 

Remove a membership

To remove an existing membership:

		Select a member from the Members list
		Select Memberships (above the member profile)
		Select the Membership you wish to remove
		Click on the three vertical dots (top right-hand side) Note: Please check with your Billing company if the End option is not available.
		Select End
		To set the End date, select the Billing cycle date on (or the nearest after) the date you want the Membership to end Note: Billing memberships must start on a billing date and end on a billing date.
		Select the Cancellation reason
		Click End