This article guides you through the process of sending an Ad-hoc SMS (Text) message to a single
The article is divided into the following seven topics:
An active account with an SMS gateway provider must be established to enable SMS correspondence via Clubware. Clubware is currently compatible with MobiPost and IntelliSMS SMS gateways.
Your Role must have the Send ad hoc SMS Permissions.
Preset Roles that have this Permission are:
- Master Franchiser
- Branch Manager
You must have an Admin, Master Franchiser, Franchisee, Branch Manager or Receptionist Role in the Branch the Member you wish to send an SMS (Text) message belongs to.
Ad-hoc SMS (Text) messages can be used for various purposes:
- Book an appointment
- Provide follow-up information
- Advise payment information (e.g. overdue, or amended)
- Advise of Class changes
The advantage of using Clubware to send an SMS message is that the correspondence is lodged against the Member's Notes with a date/time stamp.
Note: Automated SMS messages display "Gym" as the sender's name, whereas Ad-hoc SMS messages display the Staff member's name as the sender's name. All SMS messages can contain text and emojis.
Ad-hoc SMS messages are sent via the Member profile at Branch level.
To send an Ad-hoc SMS message to a Member:
Navigate to Branch level (dark coloured menu)
Select a Branch (optional)
Click on Members
Send an ad hoc SMS message
To send an Ad-hoc SMS message to a single Member:
Select the Member from the Member list
Scroll down to the Member Notes
Note: If the SMS button is not present, ensure the Member has a mobile phone number entered in their Member profile.
Type the message you wish to send
Note: Each text message contains a maximum of 160 characters. When the maximum is reached, another text message is automatically created, which will alter how much you are charged by your SMS gateway.
A counter next to the Send SMS button displays "character count/SMS message count".
If the SMS message count displays more than one, Members will receive the multiple SMS messages as one text.
Click Send SMS
The Ad-hoc SMS message will be displayed with the name of the Staff member that sent the Ad-hoc SMS message and a date-time stamp of when the Ad-hoc SMS message was sent: