Add a direct-debit suspension

Overview

This article guides you through the process of adding a Suspension.
The article is divided into the following eight topics:

Prerequisites
   Role
   Scope
   Rules
Use case
Navigation
   Branch level
Add a suspension

 

Prerequisites

Role

Your Role must have the Manage membership Permission. Preset Roles that have this Permission are:

• Admin
• Master Franchiser
• Franchisee
• Branch Manager
• Receptionist

 

Scope

You must have an Admin, Master Franchiser, Franchisee, Branch Manager or Receptionist Role within the Branch you wish to add a Suspension to a Member.

 

Rules

The Membership must be active. You cannot Suspend a Membership that has ended.
A Suspension cannot be added to a Membership that is within a Promotion period.
A Suspension cannot overlap another existing Suspension period.
A Suspension can be set to a minimum of 1 day or a maximum of 12 months.

 

For more information on Roles, click here.
For more information on Permission, click here.

 

Use case

Suspending a Membership enables you to park the Membership while a Member is unable to attend the gym regularly (i.e. they are going on holiday, or have fallen ill).

Suspending a Membership will extend the End date of a Term contract accordingly.

 

Navigation

Suspensions are added at Branch level:

 

Branch level

To add a Suspension:
Navigate to Branch level (blue menu)
Select a Branch (optional)

Click on Members

 

Add a suspension

To Suspend a Membership:

		Select a Member from the Member list
		Select Memberships (above the member profile)
		Select the Membership you wish to Suspend
		Click on the three vertical dots (on the right-hand side of the Membership)
		Click Suspend
		Select the Billing cycle date the Suspension will start Note: Suspensions for billing Memberships must start on a Billing cycle date and end on a Billing cycle date.
		Enter the number of Billing cycles you wish to Suspend the Membership in the Duration field Note: Suspensions for billing Memberships must start on a Billing cycle date and end on a Billing cycle date.
		The Updated membership end date is automatically calculated to display the new Membership End date of the Term contract Note: The Member will not be able to enter the gym until one minute past midnight on the following day.
		Click Suspend
		The Membership will now display the Suspended Tag Note: A Suspension details box will appear beneath the Membership details and the End date of a Term contract will be amended accordingly