Adding suspensions
Billing Memberships
To add a Suspension to a Direct-debit Membership:
- Search for the Member in the Member search field
- Click on the Member's name to open their Member profile
- Select Memberships tab
- Click on the name of the Membership you want to Suspend
- Click on the three vertical dots
(on the right-hand side of the Membership)
- Select Suspend
- Select the Suspension start date (this is the date of the first Suspended Direct-debit)
- Duration is the number of Payments (fortnightly) you wish to Suspend
- The updated Membership End date will only populate on Term/Ongoing memberships
- Click suspend
Clubware will push the information through to the Billing company and the Membership will be Suspended.
Paid-in-full Memberships
To add a Suspension to a Paid-in-full Membership:
- Search for the Member in the Member search field
- Click on the Member's name to open their Member profile
- Select Memberships tab
- Click on the name of the Membership you want to Suspend
- Click on the three vertical dots (on the right-hand side of the Membership)
- Select Suspend
- Select the Suspension start date (this is the date the Suspension will begin)
- Select the Suspension duration (this is the length of the Suspension )
- The updated Membership End date will only populate on Term/Ongoing memberships
- Click suspend
The Membership will be Suspended when the Suspension start date is reached.