First-time sign-in

Overview

This article guides you through the process a Member or Prospect will take to sign-in to the Member Website for the first time.
The article is divided into the following seven topics:

Prerequisites
Use case
Navigation
   Branch level
First-time login
   Member not found
   Multiple members with the same email address

 

Prerequisites

The person signing up must:

• be added to Clubware as a Member or a Prospect
• have a valid email address that they have access to, in order to complete the process

 

Use case

This article relates to the first-time sign-in process that a Member or Prospect must perform, to set their preferred password, in order to log in and book Classes.

The Member Website enables Members or Prospects to view Classes without the need to log in, however, if a Member or Prospect wishes to book a Class, they must log in to the Member Website.

Note: The Branch the Member performs the first-time login is irrelevant, however, we recommend the Member is only given their Home branch Member WebsiteURL (where they will be Booking Classes).

The Member Website URL can be provided to the Member either by:

• a link on the gym website (requires your website developer to create the link) or
• a Staff member providing the Member Website URL to the Member via email or social media

 

Navigation

The Member Website URL is located in Branch level:

 

Branch level

To locate the Member Website URL for a Branch:
Navigate to Branch level (dark coloured menu)
Select a Branch (optional)

Click on Branch settings

Click on the Member Website URL located at the bottom of the page.

Clicking on the URL opens the Timetable section of the Member Website in a new window:

 

First-time login

To login to the Member Website for the first time:

		Navigate to the Member Website
		Click Login (top right)
		Select Set up your account
		Enter your email address Note: This must be the email found in the Member's profile and must be accessible to complete the set-up process
		Click Send
		A "Success" message is displayed, advising a Registration link has been sent to the Member or Prospect's email address
		Click OK
		Once the email is received, click on the Registration link provided The Registration link will re-open the Member Website
		Set your username and password Note: You can either use your email address as a username or create your own username. It does not need to be an email address.
		Click Save

 

Member not found

If a Member or Prospect is sent an email advising "The member is not found", they will be provided with a link to sign-up for a Membership within the Branch they performed the First-time sign-in process:

The link will invite the Member or Prospect to sign-up within the Branch they performed the First-time sign-in process:

Note: If a Member already has a Membership, but were directed to the sign-up page, ensure they are signing up with the same email lodged in their Member profile.

 

Multiple members with the same email address

If a Member or Prospect is sent an email advising "There is more than one member associated with this email address", they will not be able to complete the process and will need to contact the gym to resolve this.

Staff members will need to ensure each Member or Prospect has a separate email address if the Member or Prospect wishes to continue signing in with their email address.

Staff members can perform a reciprocal search in the Member list (search using the full email address) to search for all Members or Prospects that share the same email address.

Other Members sharing the same email address will need to use another email address as it is no longer possible to share the same email for multiple Members or Prospects.