Allow an overdue member access while blocked

Overview

This article guides you through the process of unblocking access for an overdue member.
The article is divided into the following eight topics:

Prerequisites
   Role
   Scope
   Rules
Use case
Navigation
   Branch level
Allow a member access while blocked

 

Prerequisites

Role

Your Role must have the Manage membership Permission.

 

Scope

You must have a Role within the Member's Branch.

 

Rules

• The members overdue terms falls outside the Grace Period
• You can only allow a member access for up to a month while overdue
• Once the member has paid the arrears, they will be able to continue normal access

 

For more information on Roles, click here.
For more information on Permissions, click here.

 

Use case

Members with payment arrears can have their access denied by the Access Control settings. Unblocking a Membership overrides the Grace Period and the member can visit for the set time. Once this time passes and if the member is still overdue, the member will be blocked again. 

Members who are unblocked today will have access again tomorrow.

	The overdue flag remains on the membership until the arrears are collected.
	The blocked flag can be removed by the overdue clearing or the member allowed access until a date in the future.

Navigation

Memberships are changed at Branch level:

 

Branch level

To change a Membership:
Navigate to Branch level (dark coloured menu)
Select a Branch (optional)

Click on Members

 

Allow a member access while blocked

To change a Direct-debit Membership:

		Select the Member from the Member list
		Click on Memberships (top menu)
		Select the Membership you want to unblock
		Click on the three vertical dots (on the right-hand side of the Membership)
		Click Unblock
		Select the Date when access should be allowed until Note: Members can only be allowed access for up to one month.
		Click Save