Non-attendance report

Overview

This article guides you through the process of creating a Non-attendance Report.
The article is divided into the following twenty-two topics:

Prerequisites
   Role
   Scope
Use case
   Non-attendance date range
   Last visited date range
   Why two dates?
Navigation
   Organisation level
   Branch level
Generate a non-attendance report
   Viewing a report
      Resize columns
      Sorting columns
      Open a member profile
   Filtering a report
      Select operand
      Select branch
      View applied filters
   Exporting a report
      Export as images
      Export as spreadsheets

 

Prerequisites

Role

Your Role must have the View report Permission.

 

Scope

You must have a Role in the Branch(es) you wish to run the Report for.

 

For more information on Roles, click here.
For more information on Permissions, click here.

 

Use case

The Non-attendance Report enables you to identify Members that have a gym Membership but for some reason have not been attending the gym. Gym managers can utilise this Report to encourage Members back into the gym.

There are 3 reasons a member will appear in the Non-attendance report:

• The member last visited the gym between the Attended prior to and Has not attended since date and has not visited since
• The member came off suspension between the Attended prior to and Has not attended since date and has not visited since
• The member joined the gym between the Attended prior to and Has not attended since date and has not visited since

The report requires two dates to be set:

 

Non-attendance date range

The Has not attended since date and Today's date sets the date range of non-attendance.
Members that have not visited the gym between the Has not attended since date and Today's date will potentially be included in the report.

 

Last visited date range

The Attended prior to date and Has not attended since date sets the date range when a member last visited.
This enables you to omit members that have not visited for a while.
Only members that last attended between the Attended prior to date and Has not attended since date will be included in the report.

i.e. it omits from your report, members that had a last visit date prior to the Attended prior to date.

Note: The date a member comes off suspension or joins the gym is treated as a last visit date. Therefore, Members that came off suspension or joined the gym between the Attended prior to and Has not attended since date (and have not visited the gym since), will be included in the report. 

 

Why two dates?

The Attended prior to date and Has not attended since date allows you to omit members that have not visited in a long time.

The Attended prior to date and Has not attended since date can also be used to tier the type of correspondence sent to a member.
Members that have been absent from the gym for a longer period of time, may require different correspondence compared to members that have been absent for a short period of time. By running the report twice with a different Attended prior to date and Has not attended since date, gives you two reports with differing times since their last visit.

Example 1

To display members who have not visited the gym within the last 2-3 weeks:

1. Set the Attended prior to date to 3 weeks before Today's date
2. Set the Has not attended since date to 2 weeks before Today's date

Example 2

To display members who have not visited the gym within the last 1-2 weeks:

1. Set the Attended prior to date to 2 weeks before Today's date
2. Set the Has not attended since date to 1 week before Today's date

Example 3

To display members who have not visited the gym within the last 1-3 weeks:

1. Set the Attended prior to date to 3 weeks before Today's date
2. Set the Has not attended since date to 1 week before Today's date

 

Navigation

Non-attendance Reports can be run at both Organisation level and Branch level.

• At Organisation level, multiple Branches can be included in the Report.

• At Branch level, only one Branch is included in the Report.

 

Organisation level

To run a Non-attendance Report at Organisation level:
Navigate to Organisation level (grey menu)
Click on Reports

 

Branch level

To run a Non-attendance Report at Branch level:
Navigate to Branch level (blue menu)
Select a Branch (optional)

Click on Reports

 

Generate a non-attendance report

		Click Run (top right-hand side of the Non-attendance report panel)
		Enter the Attended prior to date The Attended prior to and Has not attended since dates determine the scope of your report. To be included in the report, members must have: last visited the gym between the Attended prior to and Has not attended since dates came off suspension (and not visited since) between the Attended prior to and Has not attended since dates joined the gym (and not visited since) between the Attended prior to and Has not attended since dates Note: The maximum scope between the Attended prior to and Has not attended since date is 12 months. The Attended prior to and Has not attended since date can be the same date, setting a scope of 1 day.   Either enter the date manually or use the calendar icon to select a date via the calendar: Use the Left and right arrows to scroll back or forward a month Click the desired date, or click Today to select today's date. To select another year, use the drop down on the right of the month to select the year.
		Enter the Has not attended since date The Attended prior to and Has not attended since dates determine the scope of your report. To be included in the report, members must have: last visited the gym between the Attended prior to and Has not attended since dates came off suspension (and not visited since) between the Attended prior to and Has not attended since dates joined the gym (and not visited since) between the Attended prior to and Has not attended since dates Note: The maximum scope between the Attended prior to and Has not attended since date is 12 months. The Attended prior to and Has not attended since date can be the same date, setting a scope of 1 day.   Either enter the date manually or use the down arrow to select a date via the calendar: Use the Left and right arrows to scroll back or forward a month Click the desired date, or click Today to select today's date. To select another year, use the drop down on the right of the month to select the year.
		Select the Branch(es) or Branch group(s) you wish to report on (organisation level only)
		Click Generate