Overview
This article guides you through the process of adding a Suspension.
The article is divided into the following eight topics:
Prerequisites
Role
Scope
Rules
Use case
Navigation
Branch level
Add a suspension
Prerequisites
Role
Your Role must have the Manage membership Permission.
Scope
You must have a Role within the Branch you wish to add a Suspension to a Member.
Rules
The Membership must be active. You cannot Suspend a Membership that has ended.
A Suspension cannot overlap another existing Suspension period.
A Suspension can be set to a minimum of 1 day or a maximum of 12 months.
For more information on Roles, click here.
For more information on Permission, click here.
Use case
Suspending a Membership enables you to park the Membership while a Member is unable to attend the gym regularly (i.e. they are going on holiday, or have fallen ill).
Suspending a Membership will extend the End date of a Term contract accordingly.
Navigation
Suspensions are added at Branch level:
Branch level
To add a Suspension:
Navigate to Branch level (blue menu)
Select a Branch (optional)
Click on Members
Add a suspension
To Suspend a Membership:
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Select a Member from the Member list |
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Select Memberships (top menu) |
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Select the Membership you wish to Suspend |
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Click on the three vertical dots |
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Click Suspend |
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Enter the Suspension start date - the date the Suspension will start Note: This can not be today's date as the Suspension start date must be in the future Either enter the date manually or use the calendar icon to select a date via the calendar:
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Enter the number of days/weeks you wish to Suspend the Membership in the Duration field and specify Days or Weeks in the Frequency field Note: The minimum duration is 1 day, the maximum duration is 12 months. |
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The Updated membership end date is automatically calculated to display the new Membership End date of the Term contract Note: The Member will not be able to enter the gym until one minute past midnight on the following day. |
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Click Suspend |
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The Membership will now display the Suspended Tag Note: A Suspension details box will appear beneath the Membership details and the End date of a Term contract will be amended accordingly |