Overview
This article guides you through the process of logging into Clubware for the first time.
The article is divided into the following six topics:
Prerequisites
Role
Scope
Rules
Use case
Initial login
Prerequisites
Role
Your Role must have the Manage staff member Permission.
Preset Roles that have this Permission are:
- Admin
- Master Franchiser
- Franchisee
- Branch Manager
Scope
You must have Admin, Master Franchiser, Franchisee, or Branch Manager Role within the Branch you wish to add a Staff member.
Rules
The Staff member must be added to the Staff member list before they can log in.
Note: When adding a new Staff member, you are required to set a username.
A green tick indicates the username is not already in use:
A red warning indicates the username is already in use:
Note: When adding a new Staff member, you are required to enter the Staff member's email address. Ensure the Staff member can access the inbox for the provided email address:
Tip: More information can be found here:
Add a Staff member (Branch level)
Modify a Staff member (Branch level)
Add a Staff member (Organisation level)
Modify a Staff member (organisation level)
Use case
Use this process when logging into Clubware for the first time.
Initial login
When a new Staff member is created, an email is automatically sent to the Staff member's email address providing them with their username and a temporary password:
Your username is [EmmaB] and temporary password is 60071c85-c019-48b4-95d6-699e596f9da3.
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Login with username and temporary password
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Click Sign in
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Reset password Once authenticated, the Staff member is prompted to change the password immediately.
Note: Passwords must be at least 10 characters long, and contain:
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Click Send
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