Forgot password to Clubware

Overview

This article guides you through the process of resetting a Staff member's password
The article is divided into the following five topics:

Prerequisites
   Role
   Rules
Use case
Reset password

 

Prerequisites

Role

A Staff member with any Role is able to reset their password.

 

Rules

Once set, a username cannot be changed.
A Staff member cannot reset the initial temporary password. If they did not change their temporary password within 24 hours of being sent it, Clubware support will need to be contacted.

Note: Ensure the Staff member's email address is correct:

Ensure the Staff member can access the inbox for the provided email address.

 

Tip: More information can be found here:

How to log into Clubware

Add a Staff member (Branch level)
Modify a Staff member (Branch level)

Add a Staff member (Organisation level)
Modify a Staff member (organisation level)

 

Use case

Use this process when a Staff member can not recall their Clubware password.

 

Reset password

To reset a Staff member's password:

		Navigate to the Clubware login screen Click Forgot your password?
		Enter the Username you want reset
		Click Reset my password An email is sent to the email address listed in the Staff profile. It will provide you with a 6 digit verification code
		Enter the 6 digit verification code and your new password Note: Passwords must be at least 10 characters long, and contain: at least one upper case character at least one lower case character at least one number at least one special character i.e. ^ $ * . [ ] { } ( ) ? - " ! @ # % & / \ , > < ' : ; | _ ~ `
		Click Change Password