Remove a member

Overview

This article guides you through the process of removing a Member's access to the gym removing their Membership.
The article is divided into the following eight topics:

Prerequisites
   Role
   Scope
   Rules
Use case
Navigation
   Branch level
Remove a member's membership

 

Prerequisites

Note: It is not possible to remove a Member from Clubware entirely. You can either:

• Remove a Member's Access card - to temporarily remove the Member's access to the gym, or

• Remove a Member's Membership - the Member will become a Prospect again.

Role

Your Role must have the Manage member Permission.

Scope

You must have a Role within the Branch the Member "Belongs to".

Your billing company must accept cancellations from Clubware.

 

Rules

Members are modified within their Home branch only (where they "Belong to")

 

For more information on Roles, click here.
For more information on Permissions, click here.

 

Use case

There are several reasons you would remove a Member's access to the gym:

1. The Member has left the gym permanently

2. The Member is duplicated in another Branch

3. The Member has breached their terms and conditions

4. The Member has failed to pay for their Membership for some time

 

Navigation

Members are removed at Branch level:

 

Branch level

To remove a Member:
Navigate to Branch level (dark coloured menu)
Select a Branch (optional)

Click on Members

 

Remove a member's membership

To remove a Membership:

		Select a Member from the Member list
		Select Memberships (top of the screen)
		Select the Membership you wish to remove
		Click on the three vertical dots (top right-hand side of the Membership panel)
		Select End
		Enter the date you want the Membership to end Note: When ending a direct debit Membership (depending on your Billing company) you may be supplied a list of billing dates. In this scenario, the Membership must end on a billing cycle date.
		Enter a Cancellation reason Select from the list provided
		Click End
		The Membership will now display the end date you specified. Note: If the Member has multiple Memberships, you will need to repeat the above steps for each active Membership. The Member will return to a Prospect once all Memberships have reached their end date.